Connected Support

What is it?

LBBC’s latest software development allows for advanced diagnosis tools for troubleshooting and optimising your process. With Web SCADA, it enables us to be aware of any issues as soon as they arise therefore support you remotely and work with you to resolve any issues with as little disruption as possible to your core business. It also brings a range of features and tools to support you in minimising downtime, monitoring equipment condition, implementing process and quality improvements.

Key Benefits

24 hour Connected Support service for your equipment
Quickly respond to any alerts and support you remotely
Reduces your downtime causing less disruption to your business
Free trial during warranty period

Going Beyond SCADA

Hear what you hear, when you hear it:

Taking real-time alerts beyond the foundry fence

See what you see:

Full access to dashboards and data insights live, and for the lifetime of the machine

Advanced Data Processing:

Full access to dashboards and data insights live, and for the lifetime of the machine

Data Driven Condition Monitoring:

Spotting gradual/imperceptible changes and alerting the right people

What does it include?

To take advantage of our Connected Support package, simply choose Basic or Plus to suit your needs.

There is no need to have service visits to qualify for a Connected Support plan.

The only technical requirement is the installation & connection of an industrial gateway featuring state-of-the-art encryption and data security capabilities. Web SCADA can also be fitted to existing equipment, depending on age and/or model.

See below for more information:

Feature	Available	Basic	Plus
Web-SCADA dashboard. Enables troubleshooting & monitoring by both LBBC and customer	Now
Remote troubleshooting to PLC and HMI. Software updates as appropriate.	Now
1 LBBC engineer for 1 day for connected support training.	Now
Lifetime cloud storage of process data (troubleshooting & process optimisation)	Now
Web-SCADA App with Push notifications. Email alerts to selected staff	Now
Web-SCADA Historical Cycle Reports. Reports PDF export	Now
Alerts via SMS to selected staff	Now
Condition Monitoring including Power Monitoring	Now
Individual customization of Dashboards, Charts, Reports etc	Now
Priority LBBC response to alarms and errors. Data monitoring	Q2 2023
Annual Report issued for each piece of equipment	Q4 2023
Ticketing support	Q2 2023

How much will it cost?

The Basic package comes fitted as standard on all new equipment and is available free for a portion of the warranty period. Once the agreed trial period expires, we offer Connected Support as part of a paid ongoing support package.

Please contact a member of our service team to find out more on +44 (0) 113 256 2155 or email [email protected].

Contact Us

Registered in England and Wales - Company Number: 37545 - VAT No GB 179 8662 94 - LBBC Technologies is a business name of Leeds and Bradford Boiler Co Ltd - Registered office address: LBBC Limited, Beechwood Street, Leeds, LS28 6PT

Service and Support Agreements