To take advantage of our Connected Support package, simply choose Basic or Plus to suit your needs.
There is no need to have service visits to qualify for a Connected Support plan.
The only technical requirement is the installation & connection of an industrial gateway featuring state-of-the-art encryption and data security capabilities. Web SCADA can also be fitted to existing equipment, depending on age and/or model.
See below for more information:
Feature |
Available |
Basic |
Plus |
Web-SCADA dashboard. Enables troubleshooting & monitoring by both LBBC and customer |
Now |
||
Remote troubleshooting to PLC and HMI. Software updates as appropriate. |
Now |
||
1 LBBC engineer for 1 day for connected support training. |
Now |
||
Lifetime cloud storage of process data (troubleshooting & process optimisation) |
Now |
||
Web-SCADA App with Push notifications. Email alerts to selected staff |
Now |
||
Web-SCADA Historical Cycle Reports. Reports PDF export |
Now |
||
Alerts via SMS to selected staff |
Now |
||
Condition Monitoring including Power Monitoring |
Now |
||
Individual customization of Dashboards, Charts, Reports etc |
Now |
||
Priority LBBC response to alarms and errors. Data monitoring |
Q2 2023 |
||
Annual Report issued for each piece of equipment |
Q4 2023 |
||
Ticketing support |
Q2 2023 |
The Basic package comes fitted as standard on all new equipment and is available free for a portion of the warranty period. Once the agreed trial period expires, we offer Connected Support as part of a paid ongoing support package.
Please contact a member of our service team to find out more on +44 (0) 113 256 2155 or email [email protected].
Contact us today to discuss your Maintenance requirements on +44 (0) 113 256 2155 or email [email protected]
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Registered in England and Wales - Company Number: 37545 - VAT No GB 179 8662 94 - LBBC Technologies is a business name of Leeds and Bradford Boiler Co Ltd - Registered office address: LBBC Limited, Beechwood Street, Leeds, LS28 6PT